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I’ve been a CPI customer for nearly 8 years and we moving out of state to an area they do not service. They trying to charge me over $800 for breaking the contract unless I get the new owners of the home to sign up - problem is there aren’t new owners! The home is...
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1.9
#1132980
My mother who is ederly and handicapped fell and now is unable to live alone. She was told she would have to pay $1400 to end her service since she is having to sell her home due to not being able to live alone. I do not recommend this company! Never would have...
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CPICares
CPICares
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your mothers situation. We would like the...

1.0
#1128733
My Out door camera stop working so I called CS and they checked things out on there end and said the same thing. Was told it would cost 290.00 if needed for a replacement camera because the 1yr warranty has expired. They sent a technician out and after 3 minutes here...
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CPICares
CPICares
CPI Security Verified Representative

Hello,Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations about this exterior camera. We value your feedback and a...

#1120901
The out door camera stop working and after calling CS they checked things out on there end and basically said the same thing it’s not working. They quoted me a new camera for 290.00 because the 1yr warranty on my camera had expired my bad did not think there was one....
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CPICares
CPICares
CPI Security Verified Representative

Hello,Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations about this exterior camera. We value your feedback and a...

CPICares
CPICares
CPI Security Verified Representative

Hello. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations about your exterior camera. We value your feedback and a...

#1120893
It sad when your with a company for over 11 years and loyal to them, how they turn around and thank you by giving you(the customer) horrible customer service/support. I've been trying for the last week to get someone at cpi to help me setup a secondary pin pad code,...
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CPICares
CPICares
CPI Security Verified Representative

Hello. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding setting up a new pin code and the lack of ...

1.6
#1120454
I put a stop on any cpi security transactions. I have been paying them by credit card. 6 months ago money was taken out my account again without my authoriztion. I called my bank and they informed me that CPI changed there name to CPI Inc. to be able to take the money...
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CPICares
CPICares
CPI Security Verified Representative

Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations surrounding your account with us. We value your feedback and a...

1.0
#1118176
This service has been horrible from the start. I had to threathen everytime I called to get anything done with them. So, finally I am cancelling my service with CPI. The overhead voice just automatically comes on when it should not. The alarm goes off and it takes...
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CPICares
CPICares
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations about your customer service experience. We would like...

The biggest mistake I have ever made is being suckered into buying a contract with CPI in Charlotte, NC. They misrepresented the contract. The tech said one thing and HQ later said the tech was wrong and I was bound to an expensive contract for many years. I have had...
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CPICares
CPICares
CPI Security Verified Representative

Hello. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations surrounding your installation. We value your feedback a...

1.5
I liked
  • Idea of a secure home
#1106625
We signed a 6 year contract without realizing it! The cost per month is over $ 50. Not impressed with the customer service. They wanted to charge $50 when we switched our internet service and needed the indoor security camera reconnected to wifi. Also the outdoor...
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CPICares
CPICares
CPI Security Verified Representative

Hello. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations surrounding your agreement . We value your feedback and ...

2.0
#1087380
I requested a CPI in-home inspection to confirm that my house could accommodate a wired doorbell camera. Upon CPI recommendation, I hired an electrician to switch out my old doorbell and move it over for better visibility. CPI tested it and confirmed that my house was...
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CPICares
bterry4200
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations surrounding your installation. We value your feedback a...

1.3
I didn't like
  • Customer service
#1075908