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1.3

I requested a CPI in-home inspection to confirm that my house could accommodate a wired doorbell camera. Upon CPI recommendation, I hired an electrician to switch out my old doorbell and move it over for better visibility.

CPI tested it and confirmed that my house was now ready to go. I renewed my contract and the day of install found out that I did not have enough voltage because the doorbell camera runs 24/7, unlike a regular doorbell only using power when someone rings it. I was told that an electrician would have to come back. This, after spending $200 the first time.

I requested someone from CPI management call me about the cost and was promised a callback within 48 hours, still waiting. Called again today and the 3rd CS person I was turned over to (identified herself as a supervisor), was very rude.

Her comment was "so, what you're saying is we tried to install equipment for your security, but before we could do so, you need to have work done on your home?" She then said she'll have to transfer my call and hung up on me. CPI just lost my $59 a month for the next 3 1/2 years!

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

CPI Security Cons: Customer service.

Location: 4200 Sandy Porter Rd, Charlotte, NC 28273, USA

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Lequan Fkq

Yep, rudeness is their trademark. Avoid these people. They lie to everyone.

Brandon T Nam

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations surrounding your installation.

We value your feedback and are always looking for ways to improve. We would like to speak with you for more details, please contact us at your earliest convenience at care@cpisecurity.com or 1-800-948-7133, extension 6280.

Thank you for being a valuable member of the CPI Family.

Sincerely,

Brandon T.

Quality Assurance Team

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