Product: Cpi Security Customer Care Clear all filters (16 of 16 reviews match)
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I’ve been a CPI customer for nearly 8 years and we moving out of state to an area they do not service.They trying to charge me over $800 for breaking the contract unless I get the new owners of the home to sign up - problem is there aren’t new owners! The home is being...
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1.9
Product
Cpi Security Customer Care
#1132980
I requested a CPI in-home inspection to confirm that my house could accommodate a wired doorbell camera.Upon CPI recommendation, I hired an electrician to switch out my old doorbell and move it over for better visibility. CPI tested it and confirmed that my house was...
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CPICares
bterry4200
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations surrounding your installation. We value your feedback a...

1.3
Product
Cpi Security Customer Care
I didn't like
  • Customer service
#1075908
CPI Security - Customer Care Review
CPI Security - Customer Care Review
After an alarm code went unanswered by CPI I found out that our system was not going through as a cell call as I was told it would when we cancelled our land line one yearago.Very upset, I called the company to find out that for the last year they were not monitoring...
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1.0
Product
Cpi Security Customer Care
#1008890
I told this company to send me a copy of the recorded call from 2014 the representative told me 2 years. I only agree to 2 years and that is all. These people are a rip off I'm consultant a attorney to sue this company for their wrong doing. Don't let CPI security...
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1.0
Product
Cpi Security Customer Care
#990399
I have been a loyal paying customer or victim of CPI Security for the past 8 years. They only offer either a 39 month or 60 month contract. At my 2nd residence of having CPI, I explicitly stated that I wanted a 39 month contract. However, when I went to move they told...
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Anonymous
Anonymous

They purposely leave out information when scheduling service, ask you to sign that work was completed - like other service companies and unless you look closely, they lock you...

Product
Cpi Security Customer Care
#973139
It is absolutely the worse system ever, absolutely bad customer service and haven't resolved the issue though I put all my time and effort in. They are blaming my internet service provider for not helping them thought the AT&t CUSTOMER SERVICE has provided them all day...
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Product
Cpi Security Customer Care
#932957
Called CPI so I could take my services to just monitoring, as my contract was up.Was told by Lacosha Baker that the price was the same, so I told CPI to cancel services, I will go with another alarm company. Was then told a technician would have to come to my house,...
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1.0
Product
Cpi Security Customer Care
I didn't like
  • There lies
  • Customer service
#926975
We had CPI for 9 years at our former residence, never, ever one time late. A year ago, they called us with a special, a camera for an additional $14.99 a month. Over the phone, we agreed, it sounded good. We moved last month, informed them beforehand so they could...
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Anonymous
Anonymous

I have to agree with you!!! Do not go to CPI sercitity!!! They did the same thing to me!!!!

Product
Cpi Security Customer Care
#911892
Cpi failed to fix our system at Soda Blasting Nc, & we were getting charged by the police for false alarms.Cpi sent people to fix it for over a year & a half & still didnt get it fixed. It was there fault & would pay tge police fee for false alarms. So we cancelled all...
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Anonymous
Anonymous

I know what you mean I got charged for false alarms also and Cpi doesn't want to help me at all I want to void my contract with them trying to find a way to do it

Product
Cpi Security Customer Care
#907515
don't get CPI security. They are full of bullshits. They will tell you they have very good promotions and deals, blah blah blah, they want check only and after you write them a check, they will withdraw little by little like ( 99.99-59.00) so you won't notice it. The...
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Product
Cpi Security Customer Care
#903769