Product: Cpi Security Customer Care Clear all filters (0 of 19 reviews match)
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We signed up with CPI last year because our landlords had CPI equipment installed in the house.The technician came, looked over the equipment, told me to initial and sign while explaining how the system worked. Did not know I was committing to a long term contract for...
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CPICares
CPICares
CPI Security Verified Representative

Hello,Thank you for taking the time to provide your review. We are sorry to hear about your frustrations around your potential move. it's good to hear that you were able to ge...

3.4
Product
Cpi Security Customer Care
I liked
  • I have no issues with the service provided
I didn't like
  • Rigidity and length of contract for renters
#1204149
I ended my contract with CPI, but when I did, CPI did not want to uninstall my system, therefore, every once in awhile it would start beeping and I would have to reset it.Last night, after a power outage, it began beeping again but would not let me reset it. When I...
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Anonymous
Jeff Masterson

how did you cancel your contract?

1.0
Product
Cpi Security Customer Care
#1178428
Called in to give new bill payment information as I received a new bank card.One agent hung up on me when I questioned why he wanted to charge me annually. When I called back explain that I no longer have home phone service and questioned the amount for wireless...
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CPICares
CPICares
CPI Security Verified Representative

Hello, . Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your billing inquiry. We would like the...

Product
Cpi Security Customer Care
#1143159
I’ve been a CPI customer for nearly 8 years and we moving out of state to an area they do not service.They trying to charge me over $800 for breaking the contract unless I get the new owners of the home to sign up - problem is there aren’t new owners! The home is being...
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Anonymous
rh6101

Had the very same problem with this company. Very unscrupulous business practices and their approach to keeping a loyal customer captive to these unfair business practices is ...

Anonymous
CPI Cares

Hello,. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your move. We would like the opportunity...

1.9
Product
Cpi Security Customer Care
#1132980
I requested a CPI in-home inspection to confirm that my house could accommodate a wired doorbell camera.Upon CPI recommendation, I hired an electrician to switch out my old doorbell and move it over for better visibility. CPI tested it and confirmed that my house was...
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CPICares
bterry4200
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations surrounding your installation. We value your feedback a...

1.3
Product
Cpi Security Customer Care
I didn't like
  • Customer service
#1075908
CPI Security - Customer Care Review
CPI Security - Customer Care Review
After an alarm code went unanswered by CPI I found out that our system was not going through as a cell call as I was told it would when we cancelled our land line one yearago.Very upset, I called the company to find out that for the last year they were not monitoring...
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1.0
Product
Cpi Security Customer Care
#1008890
I told this company to send me a copy of the recorded call from 2014 the representative told me 2 years. I only agree to 2 years and that is all. These people are a rip off I'm consultant a attorney to sue this company for their wrong doing. Don't let CPI security...
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1.0
Product
Cpi Security Customer Care
#990399
I have been a loyal paying customer or victim of CPI Security for the past 8 years. They only offer either a 39 month or 60 month contract. At my 2nd residence of having CPI, I explicitly stated that I wanted a 39 month contract. However, when I went to move they told...
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Anonymous
Anonymous

They purposely leave out information when scheduling service, ask you to sign that work was completed - like other service companies and unless you look closely, they lock you...

Product
Cpi Security Customer Care
#973139
It is absolutely the worse system ever, absolutely bad customer service and haven't resolved the issue though I put all my time and effort in. They are blaming my internet service provider for not helping them thought the AT&t CUSTOMER SERVICE has provided them all day...
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Product
Cpi Security Customer Care
#932957
Called CPI so I could take my services to just monitoring, as my contract was up.Was told by Lacosha Baker that the price was the same, so I told CPI to cancel services, I will go with another alarm company. Was then told a technician would have to come to my house,...
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1.0
Product
Cpi Security Customer Care
I didn't like
  • Customer service
  • There lies
#926975