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So... I contacted CPI in October 2018 to take over service at my home and to enhance the security by adding 3 cameras. The home was prewired at the time of construction with 1 movement detector, a number of glass break detectors (16 +), and a number (14) of smoke...
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2.0
I liked
  • Initial meetings with representative were satisfactory
I didn't like
  • Representative failed to advise exception to smoke detectors
#1390610
I signed up for a contract with CPI for services on my original property (Bad Choice). I sold the property where the service was initially contracted for. Unknowing to me that I would incur a moving charge because apparently I haven't been with the Company (CPI) long...
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#1372054
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CPI Security - Horrible. Talk to supervisor- nobody available

By the way I am dealing with my house being gutted from Hurricane Florence and now have to deal with being ripped off
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1371653
Want to move service from one house to other to finish contract which by the way can’t wait to end. Hate this company and their policies that are not told to you upon installing. $149 to move to new place. $149 to install in new place. Only one thermostat in new home...
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1.0
#1371646
I had to file a BBB complaint to address the terms of the contract which were not depicted accurately when I secured the service. The issue was resolved, however, I experienced another issue when I cancelled the service. I contacted CPI a month ago to cancel the...
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Anonymous
Lucky

Me too into trouble signing the contract, they said try for a month and if you don't want to continue just call CPI and cancel. But later when I called, I was told as per cont...

3.3
#1288958
My elderly mom had a aystem installed and while the agent was there he stated that he needed a copy of my moms bank statemwnt and a copy of the deed to her house to show that she owned it. I have called the hq and she has to to request the photo of the agents id...
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1.8
#1287337
CPI Security $18,000 worth of damage
CPI Security $18,000 worth of damage
CPI Security $18,000 worth of damage
CPI Security $18,000 worth of damage
CPI came to install an alarm system at my property. The technician while installing the camera in my foyer hit a water pipe. The damage to my hardwood floors and property was estimated at $18,000. I’ve contacted everyone possible and Mr. Michael Walters and Darryl...
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1.8
#1273896
I have moved 1 time since signing initial contract. Was told it carries over to new home. At end of 60 months, CPI says, " contract renewed for another 60 months when you moved". That wasn't what I was told when I moved. They have been playing games for weeks and keep...
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CPICares
CPICares
CPI Security Verified Representative

Good Morning,I am sorry to hear about your frustrations around your move. We do ask that when customer's move that they sign a new agreement with us since we are installing al...

1.0
#1271473
I was not home during installation. When they were done installing they manually wrote with a pen 60 (sixty) in the contract line period, without explain it to anyone. I've called them to complaint about it and all they do is scare you and tell you that you are tied to...
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CPICares
CPICares
CPI Security Verified Representative

Hello,Thank you for taking the time to provide your review. Your feedback is appreciated and I did want to point out that our paper agreements have 60 months printed on them. ...

1.3
I didn't like
  • 5 year contract surprise
#1261650

Contact CPI Security

Mailing Address:
CPI Security Systems
4200 Sandy Porter Road
Charlotte, North Carolina 28273
United States
Phone:
(855) 274-2048
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CPI Security Products and Services

We signed up with CPI last year because our landlords had CPI equipment installed in the house. The technician came, looked over the equipment, told me to initial and sign while explaining how the system worked. Did not know I was committing to a long term contract for...
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Anonymous
Anonymous

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CPICares
CPICares
CPI Security Verified Representative

Hello,Thank you for taking the time to provide your review. We are sorry to hear about your frustrations around your potential move. it's good to hear that you were able to ge...

3.4
I liked
  • I have no issues with the service provided
I didn't like
  • Rigidity and length of contract for renters
#1204149