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We signed up with CPI last year because our landlords had CPI equipment installed in the house. The technician came, looked over the equipment, told me to initial and sign while explaining how the system worked. Did not know I was committing to a long term contract for...
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3.4
I liked
  • I have no issues with the service provided
I didn't like
  • Rigidity and length of contract for renters
#1204149
I ended my contract with CPI, but when I did, CPI did not want to uninstall my system, therefore, every once in awhile it would start beeping and I would have to reset it. Last night, after a power outage, it began beeping again but would not let me reset it. When I...
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Anonymous
Jeff Masterson

how did you cancel your contract?

1.0
#1178428
I was hit up from a CPI representative while picking out materials for a new home I was building. Never at that time was the 5 year agreement mentioned. I was a newly, divorced woman with 2 children - one headed to college in a year's time. The CPI installer came on...
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CPICares
CPICares
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your agreement with us. We would like the...

1.7
I didn't like
  • Length of contract
  • 5 year contract surprise
#1165416
Called in to give new bill payment information as I received a new bank card. One agent hung up on me when I questioned why he wanted to charge me annually. When I called back explain that I no longer have home phone service and questioned the amount for wireless...
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CPICares
CPICares
CPI Security Verified Representative

Hello, . Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your billing inquiry. We would like the...

#1143159
We happily signed a five year contact with CPI because we thought we were dealing with a reputable company. We now know that is NOT the case. When we learned we would be transferring to Florida we contacted CPI to have our service transferred to our new home. We were...
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CPICares
CPICares
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your move. We would like the opportunity ...

#1135428
I’ve been a CPI customer for nearly 8 years and we moving out of state to an area they do not service. They trying to charge me over $800 for breaking the contract unless I get the new owners of the home to sign up - problem is there aren’t new owners! The home is...
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Anonymous
CPI Cares

Hello,. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your move. We would like the opportunity...

My mother who is ederly and handicapped fell and now is unable to live alone. She was told she would have to pay $1400 to end her service since she is having to sell her home due to not being able to live alone. I do not recommend this company! Never would have...
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CPICares
CPICares
CPI Security Verified Representative

Hello, Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding your mothers situation. We would like the...

1.0
#1128733
My Out door camera stop working so I called CS and they checked things out on there end and said the same thing. Was told it would cost 290.00 if needed for a replacement camera because the 1yr warranty has expired. They sent a technician out and after 3 minutes here...
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CPICares
CPICares
CPI Security Verified Representative

Hello,Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations about this exterior camera. We value your feedback and a...

#1120901
The out door camera stop working and after calling CS they checked things out on there end and basically said the same thing it’s not working. They quoted me a new camera for 290.00 because the 1yr warranty on my camera had expired my bad did not think there was one....
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CPICares
CPICares
CPI Security Verified Representative

Hello,Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations about this exterior camera. We value your feedback and a...

CPICares
CPICares
CPI Security Verified Representative

Hello. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of the frustrations about your exterior camera. We value your feedback and a...

#1120893

Contact CPI Security

Mailing Address:
CPI Security Systems
4200 Sandy Porter Road
Charlotte, NC 28273
Phone:
(800) 948-2028
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CPI Security Products and Services

It sad when your with a company for over 11 years and loyal to them, how they turn around and thank you by giving you(the customer) horrible customer service/support. I've been trying for the last week to get someone at cpi to help me setup a secondary pin pad code,...
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CPICares
CPICares
CPI Security Verified Representative

Hello. Thank you for taking the time to provide your review on CPI Security. We are sorry to hear of your frustrations surrounding setting up a new pin code and the lack of ...

1.6
#1120454