The fact that there is no self help on the web site as far as your account goes is a distinct mark against them. Then once you call customer service, they put you hold without even asking and to get anything accomplished is like pulling teeth.
I would not recommend CPI for security services and I will never have CPI service again. My contract has been completed for over a year and yet they are wanting 60 days advanced notice to cancel service.
On top of that, they want you to write a letter and scan or fax it in. They will not just take your word, or an email, or give you a link on the web site to be able to cancel service like most other business allow.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with CPI Security. The most disappointing about cpi security customer care at CPI Security was customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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